CUSTOMER SERVICE

Our Walk-up Banking is a popular option with the same long convenient hours of the Drive-thru, 7 a.m. - 9 p.m. Monday - Saturday.

Our friendly teller staff will assist you with your account transactions, Christmas club accounts and safety deposit box transactions. Our Bookkeeping Department is on site and available to assist you in person or by telephone with any questions you may have. Our drive-thru staff is ready to assist you in our beautiful new facility, with 4 lanes and a new ATM terminal.

We proudly boast the longest service hours in the area:

Debra F. Phipps is Vice President in charge of Customer Service for the bank. This includes tellers, receptionists, and customer service representatives. Along with her other duties, Deb is available to assist customers with new accounts, Certificates of Deposit, and IRA's.

Cynthia F. Huisinga is our Newcomer customer liaison and serves as our Golden Circle coordinator. She works with small businesses to get setup with credit card processing with one of our preferred providers: Merchant Processor, UBC Bankcard, High Risk Merchant. She works with the customer service department opening accounts, personally greeting and visiting new and established customers. Cynthia is also Head Teller for the bank.
Call Cynthia at (217) 762-9431 for an appointment today!

Sheila Lane is a Customer Service Representative. She opens and maintains checking and savings accounts, as well as Certificates of Deposit, and IRA accounts. She also serves as a personal banker for her customers. Call if you have any questions about the different types of accounts, CD rates, or IRA questions you may have.

Shiela is responsible for Express Checks, our in-house check printing service. Sheila prints each Express Check order to the customer's specifications, and has their checks available within 3 business days! You can pick up your checks at the bank, at the Drive-thru, or we'll mail them to your home or business address. Call Sheila at (217) 762-9431 for details about in-house Express Checks

Executive Staff

Terri Wells (seated) is Executive Assistant to the President, Rachel Merry is Administrative Assistant and Steve Mitze is Vice President and Cashier.
As Vice President and Cashier, Steve Mitze is responsible for directing the bank operations, accounting and other financial reporting. Terri Wells handles a broad range of administrative details related to the office of the bank president, board of directors, and the shareholders. She is assisted by Rachel Merry who is also responsible for payroll and secretarial duties for the President, and the Vice President and Cashier.

Trust Services

Nikki Dowell
Investment Broker
Nikki heads our Trust and Retail Brokerage Services.

Teresa Reed
Trust Assistant

Bookkeeping Department

(left to right)
Virginia Dalton (standing)
Jody Teems (seated) and
Jamie Adcock (standing), who is Assistant Cashier and Head Bookkeeper.

Pam Cerveny